Privacy Policy

Our Commitment to Privacy

At Luminar Valtris Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Last Updated: January 2024 | Effective Date: January 1, 2024

Information We Collect

Personal Information

Name, address, phone number, and email address
Payment information and billing details
Identification documents (passport, driver's license)
Reservation and stay preferences

Usage Information

Website usage data and analytics
Device information and IP addresses
Cookies and similar tracking technologies
Communication preferences and history

How We Use Your Information

Service Delivery

Process reservations and bookings
Provide hotel services and amenities
Handle check-in and check-out procedures
Manage loyalty programs

Communication

Send booking confirmations
Provide customer support
Share promotional offers (with consent)
Send important service updates

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

Trusted third-party vendors who assist us in operating our hotel and providing services to you.

Legal Requirements

When required by law, court order, or government regulation.

Data Security

We implement industry-standard security measures to protect your personal information:

Encryption

SSL/TLS encryption for data transmission

Secure Storage

Protected servers and databases

Access Control

Limited access to authorized personnel

Your Privacy Rights

Under Canadian privacy laws, you have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate information

Deletion: Request deletion of your information
Opt-out: Withdraw consent for marketing communications

Have Questions?

Our Privacy Officer is here to help with any questions about your privacy rights.

Email:

privacy@luminarvaltris.info

Phone:

(416) 555-0187

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

Guest records: 7 years
Marketing data: Until consent withdrawn
Website analytics: 2 years

Cookie Policy

We use cookies to enhance your browsing experience and analyze website traffic.

You can control cookie preferences through your browser settings.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

Stay informed of updates